Keep safe online - an important note to our customers
As fraudsters continue to target the public with an increasing range of scams, we want to remind you that Help to Buy Midlands will not ask for financial information via text message, or in an automated phone call. If you receive any messages that claim to be from Help to Buy Midlands asking for monthly renewal charges please do not click on any links in emails or texts, and do not provide any details.
Help to Buy Equity Loans
If you are the applicant:
We request all your details through our Property Information Form (PIF) including a Direct Debit mandate. We will not ask you for payments at any point during the process and will not invoice you.
If you are an IFA/Solicitor/Developer:
We may invoice you or take credit card payments in certain circumstances for example, roadshows or duplicate paperwork. If you are unaware of any outstanding invoices please contact us via email at HTB@orbit.org.uk
We request all your details through our application form. We will not ask you for payments at any point during the process and will not invoice you. You may also be contacted by developers as a result of your application, but these will only be ones which you have expressly noted on your application.
If you are unsure or feel uncomfortable about any messages with this sort of request which claim to be from Help to Buy Midlands/Orbit, please contact us directly on 03458 50 20 50 Option 2.
Phishing scams, also called email scams, are becoming increasingly common as fraudsters come up with new tricks to try and steal your personal information and bank details.
Check the address the email comes from whether it’s a genuine Help to Buy Midlands/Orbit address. Scammers often change its name to make it look more like it is from the company or organisation they are pretending to contact you from.
A scam email usually has a fairly bizarre email address behind what looks like a genuine sender name.
Be aware of how to spot a phishing scam by reading this helpful guide from Which?